Privacy Policy
How we collect, use and protect your personal information
Bespoke Argentina, operated by Leone Viajes (Legajo FAEVYT N° 11745), is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights in relation to it. By using bespokeargentina.com or submitting an enquiry form, you agree to the practices described here.
Who We Are
Bespoke Argentina is a private travel concierge service operated by Leone Viajes, a registered travel agency based in Buenos Aires, Argentina. Member of the Federación Argentina de Empresas de Viajes y Turismo (FAEVYT) and the Asociación Rosaria de Agencias de Viajes (ARAV), Legajo N° 11745.
Data controller: Leone Viajes / Bespoke Argentina
Contact: hello@bespokeargentina.com
Website: www.bespokeargentina.com
What Data We Collect
We collect personal data only when you voluntarily provide it to us. This includes:
— Contact information: your name, email address, phone number or WhatsApp number submitted via our enquiry forms.
— Travel preferences: destinations, travel dates, number of travelers, budget range, experience preferences, and special requirements you share with us.
— Device and usage data: when you visit our website, we automatically collect certain technical data including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected via Google Analytics, Microsoft Clarity, and Meta Pixel.
— Communication data: the content of emails and messages you send us.
We do not collect payment card details directly. All payments are processed via secure third-party processors (Stripe or equivalent).
How We Use Your Data
We use your personal data for the following purposes:
— To respond to your travel enquiry and design a personalised itinerary.
— To send you a quote, proposal, or confirmation related to your booking.
— To communicate with you throughout the planning and travel process.
— To improve our website and user experience using anonymised analytics data.
— To show you relevant advertising via Meta (Facebook/Instagram) if you have consented to marketing cookies.
— To comply with legal obligations applicable to registered travel agencies in Argentina.
We do not use your data for automated decision-making or profiling. We do not sell your personal data to third parties.
Legal Basis for Processing
We process your personal data on the following legal bases:
— Contractual necessity: to fulfil or prepare a travel services contract with you.
— Legitimate interest: to respond to your enquiries and improve our services.
— Consent: for marketing communications and non-essential cookies, where you have provided consent.
— Legal obligation: to comply with Argentine law, including Law 25.326 (Personal Data Protection) and tourism regulations.
Data Retention
We retain your personal data for the minimum time necessary:
— Enquiry data (no booking made): up to 12 months from last contact.
— Booking data: up to 5 years from the date of travel, as required by Argentine commercial and tax law.
— Analytics data: as per the retention settings of Google Analytics (default 14 months) and Microsoft Clarity (13 months).
You may request deletion of your data at any time by contacting hello@bespokeargentina.com.
Data Sharing
We share your personal data only to the extent necessary to deliver your travel services:
— Our travel operators and local service providers in Argentina, who receive the booking details necessary to confirm your experiences, transfers and accommodation.
— Google (Google Analytics, Google Ads) for website analytics and advertising.
— Meta (Facebook/Instagram) via Meta Pixel for advertising measurement.
— Microsoft (Clarity) for website behaviour analytics.
— Stripe or other payment processors for secure payment handling.
— No data is shared with third parties for their own marketing purposes.
Your Rights
Under Argentine Law 25.326 and applicable international privacy standards, you have the right to:
— Access the personal data we hold about you, free of charge, at intervals of no less than six months.
— Correct inaccurate or incomplete data.
— Request deletion or blocking of your data from our records.
— Withdraw consent for marketing communications at any time.
— Lodge a complaint with the Dirección Nacional de Protección de Datos Personales (Argentina) or the relevant authority in your country of residence.
To exercise any of these rights, contact us at hello@bespokeargentina.com. We will respond within 30 days.
International Data Transfers
Some of the third-party services we use (Google, Meta, Microsoft, Stripe) may transfer and process your data outside Argentina. These transfers are made under standard contractual protections and the privacy policies of those services. We encourage you to review their policies: Google Privacy Policy, Meta Privacy Policy, Microsoft Privacy Policy.
Third-Party Links
Our website may contain links to third-party websites (hotels, airlines, activity providers). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. The date of the most recent version is shown at the top of this page. Continued use of our website after any update constitutes acceptance of the revised policy.
Contact
For any questions about this Privacy Policy or to exercise your rights:
Leone Viajes / Bespoke Argentina
hello@bespokeargentina.com
www.bespokeargentina.com
Buenos Aires, Argentina